Operations Command Centre: is the site up and what broke?

It costs £799 to set up and £49 a month after that. The setup covers connecting your tools, building the six screens and sending the first weekly email. The monthly fee covers hosting, keeping the connections working when a provider changes something, the alerts and the weekly email. There are no per-user charges, so you can add a business partner or a bookkeeper without the price moving.

Health, sign-ups, sales, errors, search and costs. Health shows whether the site and login are up. Sign-ups and sales come from your own systems with test accounts removed. Errors lists what broke and where. Search shows Google and Bing figures. Costs shows each bill against a cap. If you want login tests every two hours on top, add Synthetic Monitoring.

Most of the common ones a UK small business uses: Stripe for payments, Google Search Console and Bing for search, Cloudflare and the main hosting providers, Supabase or Postgres databases, and email senders such as Resend. If you use something unusual, ask first and we check it in writing before you pay. Anything without a way to read its data is left off rather than faked.

It is the same system, cut down. The GigXchange console has 65 pages because a marketplace has a lot of moving parts - directories, moderation, GDPR requests, a price index. A small business does not need most of that. I keep the parts that earn their place and rebuild them around your tools, which is why each client version is built rather than switched on.

Only you and the people you name. The dashboard sits behind a login that blocks everyone else before the page even loads. Connections to your tools are read-only, so it can show your numbers but cannot change them. We never copy customer names or card details into it. The NCSC small business guide is a good plain-English check on the rest of your setup.

10 working days from the first call. Days 1-3 connect your tools, days 4-5 agree the screens and what counts as red, days 6-9 build them from your live data, and day 10 is handover with the first weekly email. The slowest part is usually waiting for access to a provider account, so having those logins ready saves days. Nothing goes live until you have checked the numbers against figures you already trust.

Yes, any month, with no notice period. When you cancel, the dashboard, alerts and weekly email stop, and we remove our read-only access from your tools. Your own systems are untouched because the console only ever read from them. If you later want a one-off check instead, Cloud Cost Controls runs on its own with no monthly fee. Your data stays exactly where it always was, in your own accounts.

No, a dashboard tells you something is wrong, not what to do next. That is the job of a written plan: who to call, what to switch off, what to tell customers. The Incident & Continuity Plan is the other half, and the alerts on this screen point straight to the matching page in it. Together they cover the two questions that matter on a bad day: what is wrong, and what do I do about it.