Engineering

Knowledge Index: where is that document kept?

The Knowledge Index is one generated map of every document in the business: what each one is, where it lives, how fresh it is and what links to it. From £599, then £29 a month for the monthly refresh. Ready in 7 working days.

From £599

Ready in 7 working days

01

Why can nobody find the right document?

A business that has been going a few years has documents everywhere: contracts in one folder, policies in another, the price list in an email, and the old price list sitting next to the new one.

Search finds files by name, not by what they are for. So people ask the one person who knows, or work from the wrong version and find out later.

At GigXchange I stopped trying to keep a tidy list and wrote a script that builds the map from the documents themselves. It covers the code, the legal and finance folders and the marketing files, and it never drifts.

02

How is this different from search or a contents spreadsheet?

Search finds files by name, and a contents spreadsheet drifts the moment someone forgets a row. The Knowledge Index is rebuilt by a script, reads what each file is from the file itself, and marks old files by age.

Search and memoryA contents spreadsheetKnowledge Index
How you find thingsThe search box, then ask aroundA list of linksOne map, grouped by area
What a file is forGuess from the nameWhatever someone typedRead from the document itself
Out-of-date filesLook just like current onesUntil someone tidiesMarked by age or archived
Files kept elsewhereForgottenOnly if someone added themListed as their own areas
Keeping it currentNothing to keepBy hand, so it driftsRebuilt by a script

03

What do you get with a knowledge index?

The Knowledge Index gives you one map grouped by area, read from the documents rather than typed, with freshness and links shown, outside folders listed, a printable PDF, a searchable lessons log and a monthly refresh.

  1. 01

    One map

    Every document in the business on one page, grouped by area, with what each one is and where it lives.

  2. 02

    Read, not typed

    Titles, dates and descriptions come from the documents themselves, so the map cannot disagree with them.

  3. 03

    Freshness at a glance

    How long since each document changed, with archived and superseded ones marked so nobody works from them.

  4. 04

    Links between documents

    Which documents point to which, and the ones nothing links to - often the ones nobody can find.

  5. 05

    Outside folders

    Folders kept apart from the main one, such as an accountant's or a backup, listed as their own areas.

  6. 06

    A printable copy

    A PDF edition of the same map for reading away from the screen.

  7. 07

    Search what we learned

    One searchable log of lessons and decisions, so "we tried that in March" is a search, not a memory.

  8. 08

    Monthly refresh

    The £29 a month rebuilds the map, checks for new areas and sends you the changes.

04

What does a document index look like?

A Knowledge Index lists each document under its area with its age or status, flags the ones nothing links to, and names folders kept outside the main one or left out. Here is a sample.

Documentation index

  • Legal / Terms of business v3 - updated 2 weeks ago
  • Legal / Old terms 2023 - archived
  • Finance / VAT returns 2025-26 - 4 files
  • Staff / Holiday policy - no other document links to it
  • Sales / Price list - 9 months since last change
  • Suppliers / Insurance certificate - 11 months old
  • Marketing / Brand guide - linked from 6 documents
  • Outside the main folder: the accountant's shared folder
  • Not part of the business: personal folder, kept out
We ran it on GigXchange first
  • 6,102documents in one generated map
  • 609archived ones marked as archived
  • 9outside folders mapped as their own areas

Source GigXchange's own figures, as of 25 October 2026

05

How long does it take to map every document?

The Knowledge Index takes seven working days: two to walk your folders and agree the areas, two to write the rules, two to build and check the map, and day seven for the handover. Monthly refreshes start then.

  1. 01

    Days 1-2

    Survey

    We walk your folders together and agree the areas: legal, finance, staff, sales and so on.

  2. 02

    Days 3-4

    Rules

    One short settings file says which folder belongs to which area and what stays out.

  3. 03

    Days 5-6

    Build

    The map generated, checked against your folders, and the PDF edition made.

  4. 04

    Day 7

    Hand over

    A walkthrough of the map and the lessons log. Monthly refreshes start.

06

Is a knowledge index right for your business?

The Knowledge Index suits a business with hundreds of documents across folders on a computer or in code, where people ask "where is that?" every week. Files kept only in Google Drive or OneDrive are not covered yet.

A good fit if

  • You have hundreds of documents across several folders
  • People ask "where is that?" every week
  • You keep files in folders on a computer or in a code repository

Not for you if

  • Your files live only in Google Drive or OneDrive - that version is not built yet
  • You have a few dozen files in one folder
  • You want a full document management system with sign-off

Questions

07

Asked and answered

A knowledge index is one generated page that lists every document in your business, what each is, where it lives, how fresh it is and what links to it. A script builds it from the documents themselves, reading titles, dates and links, so it cannot drift the way a hand-kept list does. On GigXchange the same script maps 6,102 documents, marks the 609 archived ones and covers 9 folders kept outside the main one.

Not yet - and I would rather say so here than after you have paid. Today it works on documents kept in folders on a computer and in code repositories, which is how GigXchange is set up. The Google Drive and OneDrive version is the next build. If your files live there, ask before you buy; you can wait for it, or be one of the first set-ups, with the time quoted honestly before anything starts.

A monthly rebuild of the map, a check for new folders or areas that are not yet sorted, and a short note of what changed - new documents, archived ones and any that have gone stale. A new folder that matches no rule is flagged, not silently left out, so the map never quietly shrinks. Cancel any month; the map and the script that builds it stay yours.

Only the parts needed to describe each one: its title or first heading, its dates and the links it contains. It does not copy your documents anywhere or summarise their contents into the map. Files that hold passwords or keys are never listed by value; at GigXchange the index is run through the same secret scan as everything else. Personal folders that sit next to business ones can be named and kept out.

Search finds a file when you already know roughly what it is called; the index tells you what exists before you know to look. It groups documents by area, marks old and archived versions so nobody works from the wrong one, and shows documents nothing links to - often the ones that get lost. Search and the index work best together; the index just stops search being your only map.

Because the rules assume you can find your records when asked. A limited company must keep its company and accounting records for at least six years, and a request from a customer for the data you hold on them comes with a deadline. A map of where everything lives makes both a short job. For the data side, the GDPR Compliance Kit builds the data map and the request process.

It is one searchable log of the lessons and decisions your business has made, kept next to the map. When someone asks "did we try that supplier before?" or "why did we stop doing that?", the answer is a search rather than a memory. I run the same habit on my own projects: decisions go in one log, traps in another. For a custom system, Living Documentation adds the technical version.

Seven working days from the first call to a finished map. I need access to the folders you want mapped and an hour with you to agree the areas - legal, finance, staff, sales or whatever fits your business. I do not need logins to your bank, email or customer systems. If your documents are mostly generated by your own paperwork tools, Document Automation can file them into the right areas as they are made.

AI that works for small business.